Skips, frequency, and feedback

Reveal can draw a video of your face over someone's product while they're trying to work. That's the whole appeal, and it's also the reason these settings exist. On skip, Skip threshold, Frequency cap, and Feedback screen are what keep a guide from turning into a nag, and they're what earn it the right to be on the page in the first place.

All four sit on the Behavior tab, below Trigger and Audience, and none of them take effect until you click Save changes.

On skip

On skip answers "When a user dismisses the guide." Three options.

Show again next session ("Resume from where they left off"). The guide comes back the next time they're in your product, picking up at the step they abandoned. Good for a long onboarding tour someone genuinely wants to finish but got interrupted during.

Show again from start next session. The guide comes back, from step one. Good for short guides where resuming mid-way would be more confusing than starting over, and for guides where the first step sets up everything after it.

Never show again ("One chance only"). One dismissal and the guide is done for that user. Good for announcements and for anything optional, where a person closing it is a clear answer.

Skip threshold

Skip threshold is "Stop showing after this many skips in a row", and the default is 3 skips. The app states the consequence plainly: "After 3 skips, this guide is permanently dismissed for that user."

This is your safety net under Show again next session and Show again from start next session. Someone who has closed a guide three times running has told you what they think of it, and the threshold makes sure Reveal stops asking without you having to notice.

Leave it at the default unless you have a specific reason. Raising it means a user who keeps dismissing a guide keeps getting it.

Frequency cap

Frequency cap answers "How often can the same user see this guide?" with four options: Once, Once per day, Once per week, and Unlimited.

Once is the default choice for onboarding. Someone sees the guide a single time and that's the end of it.

Once per day and Once per week suit a guide about something people do occasionally, where a reminder is genuinely useful rather than repetitive.

Unlimited only makes sense paired with a Manual only trigger. If the guide is behind a Reveal button or a dynamic link, the user is asking for it every time, and there's no reason to ration it. Unlimited on an automatic trigger means the same guide firing every single page load, which is the fastest way to make people resent it.

Unlimited combined with Auto · on page load and an All users audience will show the guide to your entire base on every visit. Check the trigger before you pick this.

Feedback screen

Feedback screen is "Ask for a rating and optional comment at the end." The app describes it as "Shown after final step" plus "+ optional comment", so it appears only for people who actually reached the end. Someone who skipped out at step two is not asked what they thought.

Leave it on for anything you plan to iterate on, which is most onboarding guides. A one tap reaction and a sentence of comment is the only place your users get to tell you a guide was accurate but too slow, or clear but pointed at the wrong button.

Turn it off for short utility guides. If a guide is two steps long and exists to show someone where the export button is, asking for a rating afterwards costs more attention than the answer is worth. See ratings and feedback for what you get back when it's on.

A recommended default set

For a first onboarding guide, these are sensible settings to start from:

• Trigger Auto · on page load

• Audience New users

• On skip Show again next session

• Skip threshold 3 skips

• Frequency cap Once

• Feedback screen On

That combination greets a new user once, lets them come back to it if they get pulled away, gives up after three refusals, and asks what they thought at the end. Adjust from there once you have a couple of weeks of numbers.

Click Save changes when you're done, then publish the guide if it isn't live yet. Behavior rules do nothing on a draft.

Next steps

• Triggers: When the guide fires, and why it matters most.

• Audience: Who is eligible to see it.

• Ratings and feedback: What the feedback screen collects and where it lands.

• Publish a guide: Take the guide from draft to live.